General Questions

What is the difference between silicone and TPE?

Silicone and TPE are both high quality sex materials.  Silicone is typically regarded as the more durable material and TPE as the most realistic.  Here are the main attributes of each material.

Silicone 
  • A bit harder than TPE but also more durable.
  • More expensive.
  • Easier to clean.
  • Safe for human contact.
TPE 
  • TPE is softer to the touch.
  • More realistic ‘jiggling’ of body parts (breasts, ass, etc).
  • The material is more elastic which allows the dolls to be more flexible at their joints.
  • Good heat retention.
  • Less expensive.
  • Safe for human contact
  • Less durable than Silicone – more care is required to clean and care for it properly.

How long will a sex doll typically last?

A sex doll will last anywhere from 2 years to 10 years depending on usage and care.  A sex doll that gets frequently used and moved will be more likely to suffer wear and tear.  There are many things doll owners can do to preserve and maintain their sex doll.  If damage does occur it is also quite easy to perform repairs on your sex doll.

How should I store my doll when not in use?

We recommend storing your doll right in your own bed when you are not using her. You could also put her in a closet, but she cannot stand on her own, and it’s best for her to be stretched out rather than folded up. If you stretch her out on the bed, she will wait patiently there for you until the next time you want her. There she will be out of the way, yet serve as a pleasant reminder that she is yours. You can also select the storage container option when configuring your doll for an additional charge. This storage container is made specifically for your doll so it will fit perfectly.

Can my sex doll be delivered somewhere other than my front door?

Yes of course, discretion is very important – if you prefer to pick up your sex doll instead of having it delivered to your residence you can arrange to pick it up at your local FedEx or UPS instead.

How long does shipping generally take for my sex doll?

Once shipped your doll will arrive within 3-7 days depending on how long it takes to pass through customs.

What is the time from my initial order to my sex doll arriving?

Once your order is placed we require 2-3 weeks for production and shipping.  You should expect to receive your doll within 3 weeks of placing your order.  Sometimes, do to the amount of orders received, or if a doll does not pass our quality assurance tests, we will need more than 3 weeks.  In the case of any delay we will include free items in your order such as extra wig (head hair), clothes, or even an additional head.

I don't live in the USA, are there import duties or VAT taxes on my sex doll?

Although unlikely, some shipments will require the customer to pay an import tax to their country’s customs office in order to have their package delivered.  Although we cover shipment costs with the package carriers we do not provide assistance with import taxes, those are the responsibility of the buyer.

What's the difference between a built in/fixed vagina and a removable vagina?

The built-in or fixed vagina is exactly how it sounds.  The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll.  The tube is held in place by the doll’s labia.
Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace.  If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina -0 it’s all about your personal preference.

Will I get clothes for my sex doll?

Yes, if you choose to from the catalog we provide on our website. You have many, many sexy options for your new love doll. Don’t worry about size, we’ll match the size of the lingerie to the size doll you order. Your sex doll clothing will come separably from your doll and we will ship to the same address the doll will ship to, unless you specify a different one.

Care of My Sex Doll

How do I clean my sex doll

Cleaning a sex doll after use is a very important part of owning a sex doll.  Not only will you keep your doll in great condition, but you will also protect yourself from harm.  Luckily, cleaning your sex doll is an easy process that can be completed in minutes.

  1. You should clean your doll frequently, especially after any usage or contact with bodily fluid.  This can be done easily in the shower with warm water and a light soap.  Note: I recommend keeping your doll’s head out of the shower and cleaning separately.  This can be done with a damp washcloth and a mild shampoo (see step #5).  
  2. After washing, dry your doll thoroughly with a clean towel to remove excess moisture.  Do not use a blow dryer as this can sometimes damage the skin, if the heat becomes too concentrated.
  3. Optional, but recommended, you can apply baby powder to your doll’s skin after you have dried her.  This will help remove any remaining moisture, and keep her skin nice and soft.
  4. Make up can be removed with a damp washcloth with warm water.  You can use a paper towel or dry cloth to pat her face dry.
  5. The wig should be washed separately with a mild shampoo, and let it air dry, if you use a blow dryer you risk damaging the hair.

Keep Your Sex Doll Safe

The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet.  Each of our sex dolls comes with a storage kit that will allow you to hang your sex doll for easy storage.  By hanging your sex doll in a cool, dark place she will be safe from damage.  There are other storage solutions as well if hanging isn’t a possibility.  Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time.  Dark color fabric may stain the doll’s skin after prolonged exposure.
The main things you want to avoid when storing your sex doll are:
  • Contact with dark color fabrics – these may stain the dolls skin if in contact for a long period of time.
  • Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
  • Sunlight – The sun may fade her skin and facial features unevenly.
  • Extreme temperatures – Hot and cold temperatures may warp your dolls feature over time – these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
  • Pressure points – if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs.  It’s important that the doll is suspended in air, or resting on a soft surface.

Will my sex doll stain?

The doll’s skin although durable and resistant to rips, tears, and stain is not indestructible.  You should be careful to keep your doll away from dark fabrics and tight clothing.  If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.

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Payments - Different Ways to Pay

How do I pay for my sex doll?

You can pay in full or you can spread the payment over 12 – 24 months with our payment plans.

Either way we accept Master Card, Visa, Discover and American Express.

Once you pay, your order will be processed and your doll will be shipped and arrive in approximately 15 business days.

If you use Payment plans, your doll is shipped to you right away as well.

What is PayPal Credit?

PayPal Credit is an open end (revolving) credit card account that provides a reusable credit line built into your account with PayPal giving you the flexibility to pay for your purchases right away or pay over time. It’s easy to apply, easy to use and there whenever you need it. PayPal Credit is subject to credit approval and is offered by Synchrony Bank.

See the current PayPal Credit Terms and Conditions

How does PayPal's "Bill me Later" plan work?

Purchases of $99+:

No Interest if paid in full in 6 months on purchases of $99 or more*

  • Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months.
  • A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period.
  • No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account.
  • For New Accounts: Variable Purchase APR is 26.24%. The APR is accurate as of 3/1/2019 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum Interest charge is $2.00.
  • Individual items that are less than $99 qualify for special financing when combined for a total of $99 or more in a single transaction.
  • Multiple separate transactions of less than $99 per transaction cannot be combined to meet the minimum purchase amount.
*Deemed accurate as of 8/11/2019 – Please check PayPal’s official website or your account for updated information.

If I choose PayPal Credit, will my sex doll arrive right away?

Approval takes a few seconds, and once you’re approved to purchase the doll through PayPal “Bill me Later” payment plans, we build your doll right away. You’ll receive it in approximately 10-15 days after you made the purchase just as if you had paid in full.

Feel free to chat with us if this part is not clear. We’re here to help. 

Is PayPal Credit available in my country?

We currently offer PayPal Credit payment plans to U.S customers only. We are however working hard to open it up to other countries like UK, Germany, Denmark, Finland, Sweden, Netherlands. If you’re purchasing from outside the US let us know where you are located and that you’d like to use a payment plan. Also see FAQ’s sections detailing Money Orders and Bank Transfers.

What is the minimum required age to apply with PayPal Credit?

You must be 18 years of age to apply.

If I use PayPal Credit, will I receive my doll the same time as paying by credit card?

When you select “Payment Plans with PayPal” at the checkout, you can one click purchase without adding any payment details.

Once your order is confirmed, you will receive an email from with payment instructions to let you know when and how you will need to pay, if anything. (Not everyone qualifies for total amount of doll purchase).

We’ll ship your order as if you had paid in full. You should receive it approximately 15 business days after purchase.

You will have 30 days to complete the payment online, at your convenience with no extra cost. You can pay via debit card or bank transfer.

Will PayPal Credit pull my credit for a hard inquiry?

Yes, PayPal Credit will run a hard inquiry to validate credit worthiness.

What will I need to provide to PayPal Credit for approval?

When you apply for PayPal Credit, you’ll be asked to provide your date of birth, your income after taxes, the last 4 digits of your Social Security number, and agree to the Terms and Conditions. You’ll know within seconds if you are approved. And here’s the cool thing: your PayPal Credit account will be linked to your account with PayPal and you’ll see it as a payment option every time you check out with PayPal.

What will help my chances for approval with PayPal?

Synchrony Bank will review and consider your credit report and other information prior to opening your account and establishing your credit line. This process usually happens in a matter of seconds as part of the PayPal Credit application process.

What if I do not currently have a PayPal Account?

You will need an account with PayPal to apply for PayPal Credit. Once you’ve signed up for PayPal, you can begin the application for PayPal Credit. Signing up for PayPal is free.

How does PayPal's "No interest if paid in full in 6 months on purchases of $99 or more" offer work?

You’ll enjoy No Interest if paid in full in 6 months on purchases of $99 or more. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Minimum monthly payments required. See terms

Delivery / Shipping / Returns

Free Worldwide Shipping

Red Hot Sex Dolls offers free worldwide shipping to our customers. The price you see is the price you pay. There are some countries where customs will not let our love dolls through so we have excluded them from our shipping list. If you aren’t able to select your country at checkout Contact Us and we will try our level best to accommodate your situation.

The countries we ship to are subject to change at any time without notice. Although we stay up to date on which countries we ship to, we cannot guarantee that our shipping carrier will ship the product even if you are able to checkout with your country selected.

We hold the right to cancel any order at any time if there are restrictions that will not allow us to ship the product to your country. In the rare case this does happen, you will be issued a full refund.

Delivery Times

It is common for customers to receive their order within 12-15 business days following the date of purchase (except Porn Star and Bereavement dolls which can take up to 6 weeks due to specific customization’s of your doll) (Based on shipping to the USA). We frequently see orders delivered in 10-15 business days, and very rarely see orders delivered later than 13 business days. Please read the following shipping breakdown.

Please allow 3-6 business days for your order to be processed and put together. We offer a large amount of custom options for our preset dolls and our Fantasy Doll Builder which require additional time so we can ensure your new love doll is perfect. All orders are custom made once we receive your selections.

Actual shipping time will vary from country to country. Your order will typically arrive within 2-5 business days after the order has been marked shipped, following the processing period.

Sex doll heads ordered separately without a doll will be processed within 1-3 business days and shipping takes typically 3-4 business days. If ordered with a doll it will be sent at the same time.

Shipping times, although based on numerous successful orders, are not guaranteed, there are many factors which could cause an order to arrive before or after the allotted time period. Please be aware of holidays and other factors that can delay the process of shipping (natural disasters, country political considerations and changes, company strikes, etc.)

Return Policy

100% Satisfaction Guarantee

We guarantee the best products at the lowest prices. Because of the nature of the sex doll and because of the personalized choices of the client regarding the doll, Red Hot Sex Doll’s policy that there is no return accepted unless there is a factory defect. Returns are granted only if you have received an incorrect item due to our error, or you if you have received defective item. (standard production and shipping times apply). The personalized choices for hair, for the color of the eyes of the doll, or for any other question, please contact us at email(support@redhotsexdolls.com).

Your doll is custom made just for you at the factory, with the specific doll options that you have chosen. Because your sex doll is a custom product created just for you, once production of your doll has begun your order may not be canceled for any reason whatsoever.

Exceptions to the cancellation policy are that your order must be cancelled within 24 hours of order placed (this includes last minute changes to your doll customization choices). The cancellation will be subject to a Seller’s restocking fee (“Restocking Fee”) of twenty percent (20.0%) from the value of the Product order. Kajamiyo Imports, LLC (Red Hot Sex Dolls) will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as processing and transaction fees.

Undeliverable Orders

Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as un-deliverable will result in a 20% processing fee and no shipping refund will be issued. Click Here to Contact Customer Service.

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her/him for any reason is no longer an option under ANY CIRCUMSTANCES. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.

FAQs – Frequently Asked Questions March 18, 2019